Return Policy
Cancellation
We accept order cancellation after payment confirmation and before the product is shipped or enters production.
If the order is canceled before shipment, customers will receive a full refund.
Orders cannot be canceled once the product has been shipped, as the order is considered to have entered the fulfillment process.
Returns (If Applicable)
We accept returns of eligible products. Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must be returned in its original packaging
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A receipt or proof of purchase is required
Please do not send your purchase back to the manufacturer.
Return Shipping Costs
Customers will only be charged once at most for shipping costs (this includes return shipping).
No restocking fees will be charged for returned products.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days, depending on your payment provider.
Late or Missing Refunds (If Applicable)
If you have not received your refund yet, please:
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Check your bank account again
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Contact your credit card company, as posting times may vary
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Contact your bank, as additional processing time may be required
If you have completed all of the above and still have not received your refund, please contact us at:
📧 info@aurinfini.com
Return Address & Customer Support
Please contact our customer service team at info@aurinfini.com to obtain the correct return address and return instructions.
Returns sent without prior authorization may not be accepted.
Policy Acceptance
This Return Policy is publicly available on our website and accessible prior to checkout.
By placing an order, customers acknowledge and agree to the terms outlined above.